Customer Support

We have been providing quality website hosting in the UK since 2000. We have provided top quality service to hundreds of people and companies in this time so we have gained priceless experience into the world of website hosting.
All of our servers run with the best hardware and software around. Whenever a bug may be found in the system, it is investigated and corrected immediately by our technical support team. Our servers are powered by AireWeb and use Windows Server 2008 or Ubuntu Linux server.

All of our servers are located at a London data centre and are protected by top of the range security measures which include 24/7 security guards, biometric access, CCTV and much much more.

Commitment

Customer service A challenge working with Customer Service is to ensure that you have focused your attention on the right key areas, measured by the right Key Performance Indicator. There is no challenge to come up with a lot of meaningful KPIs, but the challenge is to select a few which reflects your overall strategy. In addition to reflecting your strategy it should also enable staff to limit their focus to the areas that really matter.

The focus must be of those KPIs, which will deliver the most value to the overall objective, e.g. cost saving, service improving etc. It must also be done in such a way that staff sincerely believe that they can make a difference with the effort.

All of our servers are backed up on a regular basis to ensure your data is safe if the worst does happen. This comes at no extra cost to the customer.